What it does
An automation for small trade businesses where the owner is often on a job. When a call is missed, the caller gets a WhatsApp or SMS within a minute asking what they need. The reply is read: emergencies such as a burst pipe or a sparking socket ring the on-call technician straight away; routine jobs get a booking link with the next slots; sales calls and spam are filtered out. The owner sees each conversation and can take over at any time.
The problem
Most missed callers never call back; they ring the next company on the list. For a small team, every missed call during a job was a lost job.
Approach
The text goes out fast and sounds like the business, not a robot. Emergency words and the time of day decide whether to wake someone. Nothing is quoted by text beyond the visit fee. Repeat callers are recognised, so a regular customer gets a personal reply.
- Input
- AI step
- Rules or code
- Person decides
- Result
Screens
Swipe sideways to see the whole screen.
Client work is shown under confidentiality agreements: no client names, and screens are recreated with sample data.
Stack
- Telephony webhook
- WhatsApp and SMS
- Gemini API
- Booking calendar
Impact
Typical for systems like this.
