What it does
An itinerary automation for a tour operator. From the trip brief, it drafts a day-by-day plan using only the agency's contracted hotels, guides and tours. It checks the real constraints: driving times between cities, attractions closed on certain days (the Taj Mahal on Fridays, for example), check-in times and how tiring a day is for older travellers. The agent edits, the client comments, and changes go back for a new version until the client approves.
The problem
Agents rebuilt similar itineraries from old Word files for every enquiry. A ten-day trip took most of a day, and mistakes such as a closed monument or a seven-hour drive slipped through.
Approach
The draft can only use suppliers the agency has rates for, so every line can be priced. A rules check catches closing days, long drives and impossible connections before the agent sees it. The agent approves every version, and client comments create a new version rather than overwriting the old one.
- Input
- AI step
- Rules or code
- Person decides
- Result
Screens
Swipe sideways to see the whole screen.
Client work is shown under confidentiality agreements: no client names, and screens are recreated with sample data.
Stack
- Gemini API
- Supplier and rate database
- Timing rules
- Shareable itinerary pages
Impact
Typical for systems like this.
