What it does
An operations automation for a travel agency. Each confirmed booking gets a payment schedule from the package terms, usually a deposit and a balance due a set number of days before departure. Travellers get reminders before each due date. Passports are checked for six months' validity after return, visa applications are tracked, and travel insurance is offered. Hotel and tour vouchers are released only when the balance is paid and the documents are complete. The operations lead sees every departure that is at risk.
The problem
Balance payments were chased by phone in the last week, a traveller once reached the airport with a passport expiring too soon, and vouchers went out before money came in.
Approach
The rules come from the package terms and the destination's entry rules, not from memory. Reminders are sent on a fixed schedule with a payment link. Vouchers are held by rule until the booking is paid and complete. Anything at risk within two weeks of departure goes to the operations lead to call.
- Input
- AI step
- Rules or code
- Person decides
- Result
Screens
Swipe sideways to see the whole screen.
Client work is shown under confidentiality agreements: no client names, and screens are recreated with sample data.
Stack
- Booking system
- Payment links
- Document reading (Gemini API)
- WhatsApp and email reminders
Impact
Typical for systems like this.
