What it does
An after-care automation for dental and eye clinics. Visit records show who is due for a six-month check, a follow-up or a yearly test, and each patient gets a short recall sequence until they book. After every visit, patients get one feedback question; a good answer gets a review link, a poor one goes to the clinic manager to call back.
The problem
Patients who don't book their next visit slowly drift to other clinics, and recall was a card in a drawer. Reviews only came from the few who remembered, and complaints first appeared online.
Approach
Recall rules come from the clinic's own treatment intervals, and the sequence stops as soon as a booking lands. The feedback reply is read for tone, so only happy patients are asked for a public review and every unhappy one reaches a person within a day.
- Input
- AI step
- Rules or code
- Person decides
- Result
Screens
Swipe sideways to see the whole screen.
Client work is shown under confidentiality agreements: no client names, and screens are recreated with sample data.
Stack
- WhatsApp and SMS automation
- Gemini API
- Clinic records sync
- Review links
Impact
Typical for systems like this.
